Refund and Returns Policy
1. Overview
At Moticraft.com, we strive to provide high-quality SVG, PNG, and embroidery files. If for any reason you are not satisfied with your purchase, we are here to help.
2. Refund Eligibility
We offer refunds for the following scenarios:
- Download Issues: If you experience any problems downloading the files or if the files are corrupted.
- File Defects: If the files you receive are defective or do not match the description provided on our Site.
3. Non-Refundable Items
We do not offer refunds for the following:
- Change of mind after purchase.
- Incompatibility issues with third-party software or equipment.
- Incorrect purchase (e.g., purchasing the wrong file format).
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [your contact email] within 14 days of your purchase, providing your order number and a detailed description of the issue.
- Provide Evidence: If applicable, attach any relevant screenshots or files to help us understand the problem.
- Review Process: We will review your request and respond within 5 business days.
5. Refund Processing
If your refund request is approved, we will process the refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or card issuer’s policies.
6. Exchanges
In some cases, we may offer an exchange for a different file instead of a refund. If you prefer an exchange, please let us know when you contact us.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Moticraft.com
Email: [email protected]
Phone: 1(213) 650-4451
Address: 1037 Butler Hill RD, Knoxville, MO, United States